Our Policy - SweetSena Suites

Our Policy

To ensure a smooth and enjoyable experience for every guest, please review our policies below:

Check-In / Check-Out

Check-in: 2:00 PM
Check-out: 11:00 AM

Early check-in or late check-out may be available upon request (subject to availability)

Rates & Accommodation Options

Our pricing applies per suite and accommodates flexible guest setups:

Single Suites
Double Suites with shared kitchen and living area
Separate-room booking under one rate (ideal for events or extended family stays)
Events

Payment Methods Accepted

Mobile Money (MTN, Vodafone, AirtelTigo)
Ecobank Pay / ExpressPay
Direct cash or card payments in person
Bank transfers for long-term stays

Cancellation Policy

A 50% deposit is required at booking.
Cancellations made 48 hours or more before arrival are refundable (less admin fees).
Last-minute cancellations may not be eligible for refund, but can be rescheduled upon request

Meals & Breakfast

Breakfast is available for guests upon request.
This service is provided by our in-house caterer and must be requested 24 hours in advance.
All suites include a private kitchen for self-catering.

House rules

No smoking inside the suites
No loud music or parties without prior approval
Respect quiet hours from 10:00 PM to 7:00 AM
Register all guests upon check-in
No pets allowed
Any damages must be reported and may incur charges

Security & Privacy

24/7 security personnel and surveillance cameras in public areas
Guest-only access to suites to maintain privacy and safety
On-site staff available for maintenance and support at any time

Stay Connected

Free Wi-Fi in all suites
Social media links available for updates, promotions, and bookings
Also available for booking through Airbnb

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